BedPlanet.com is so confident in the products we sell that if you are not 100% satisfied with your purchase, just call us within 15 days of your delivery and we will authorize either a return or exchange. When shipping the item back to us, just make sure that the product is in its original condition with its original packaging or similar protection, just like when it was received. If any damage occurs due to insufficient packing or protection, partial credit or no credit will be issued. Since we use third party freight companies, any and all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). Due to hygienic reasons, and re-selling laws, we do not accept Mattress returns.
If an item is returned for any reason other than a manufacturers defect, a minimum 15% re-stocking fee will be imposed. If an item arrives defective the manufacturers service center may need to authorize the return or exchange of the product, depending on what product you purchased (call for details). Higher re-stocking fees will be based on if the product is returned with original box, owners manual, warranty card, etc. We will not give any credit for a returned item that did not receive pre-approval by a BedPlanet representative. If you have any questions please feel free to contact us by phone at 888-996-9890.
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