What Happens if my Product Arrives Damaged?

Damaged Upon Arrival


Bed Planet understands that any product can get damaged in transit. That is why we created our No-Hassle Quick Replacement policy. Inspect all of your boxes upon delivery. If the box appears to have ANY damage open it up in front of the driver and inspect the product. If the product is physically damaged refuse the item and write on the driver's paperwork the reason why you are refusing the delivery. If the box your item arrives in has damage but the product is not physically damaged in any way, make sure you write this on the driver's paperwork in case the product is defective after you bring it in your home and unpack it. If you see any physical damage to your new item, upon delivery, we highly recommend that you refuse delivery of that item, make a note on the drivers paperwork, then give us a call and we will ship the replacement item out to you within 48 hours* at no additional charge. If you accept the item without writing anything on the driver's paperwork we will have no re-course when filing a claim with that freight company. So, the most important thing is to make any notations on the driver's paperwork whether you accept the delivery or refuse it.

• providing the item is in stock.