Shipping

How Much Does Shipping Cost?

Bed Planet is proud to offer FREE SHIPPING on all orders shipping within the Contiguous U.S. If you live in Alaska or Hawaii please call us for a shipping quote. This level of service is curb-side for large items such as massage chairs or to your front door for smaller items such as daybeds, daybed bedding, etc.

How Long Will it Take to Receive my New Purchase?

Product Category	Pre-Ship Processing Time	Shipping time	Freight Company	White Glove Delivery Service
Daybeds, Iron Beds, Canopy Beds, Headboards, Platform Beds, Wood/Wicker/Leather Beds, Wood & Metal Beds, Futon Frames, Bunk Beds, Kids Beds, Accessories	2 Business Days	3-5 Business Days	American West Freight Company www.awest.com (800) 788-4534 x1503 Customer is Called for an Appointment
Daybed Bedding	5-7 Business Days	2-3 Business Days	UPS www.ups.com 1-800-PICK-UPS
Mattresses	2-3 Business Days	2-5 Business Days	UPS Freight www.ltl.upsfreight.com (800) 333-7400 Customer is Called for an Appointment
Bedroom Sets	2 Business Days	3-7 Business Days (White Glove = +3 Days)	UPS Freight www.ltl.upsfreight.com (800) 333-7400 Customer is Called for an Appointment
Massage Chairs	1 Business Day	3-5 Business Days (White Glove = +3 Days)	UPS Freight www.ltl.upsfreight.com (800) 333-7400 Customer is Called for an Appointment

All items will be delivered to your ground floor entrance of your home. If you reside on a second floor, please make arrangements to have your item brought upstairs. There is an optional 2nd floor delivery charge offered by the freight company. Please call our customer service hotline at (888) 996-9890 to receive a 2nd floor price quote for your particular item.

Bed Planet offers offers a White Glove Delivery Service for an additional charge. White Glove Delivery Service offers a complete in-home delivery of your new purchase. The delivery company will use a 2 person crew, take your merchandise out of the box and place it in the room of your choice (bring your product up or down up to 2 flights of stairs), providing the room is clear where you want the new furniture placed. They will also perform some minor assembly (up to 30 minutes) and remove the empty boxes from your home. Since the White Glove Delivery Service results in a local crew doing this portion of your delivery, please allow an additional 2-3 business days for your delivery. If you would like a Quote on this valuable service please call our Customer Service Department during normal business hours at (888) 996-9890.

Orders that are cancelled after they have shipped from our facility will be charged the shipping charge to and from your residence and a 15% re-stocking fee. If you are moving please be sure to give us the new address to avoid any additional fees the shipping company may impose.

Damaged Upon Arrival

Bed Planet understands that any product can get damaged in transit. That is why we created our No-Hassle Quick Replacement policy. Inspect all of your boxes upon delivery. If the box appears to have ANY damage open it up in front of the driver and inspect the product. If the product is physically damaged refuse the item and write on the driver's paperwork the reason why you are refusing the delivery. If the box your item arrives in has damage but the product is not physically damaged in any way, make sure you write this on the driver's paperwork in case the product is defective after you bring it in your home and unpack it. If you see any physical damage to your new item, upon delivery, we highly recommend that you refuse delivery of that item, make a note on the drivers paperwork, then give us a call and we will ship the replacement item out to you within 48 hours* at no additional charge. If you accept the item without writing anything on the driver's paperwork we will have no re-course when filing a claim with that freight company. So, the most important thing is to make any notations on the driver's paperwork whether you accept the delivery or refuse it.

*providing the item is in stock.