Shipping RatesBed Planet is proud to offer FREE SHIPPING Everyday on all orders shipping within the Contiguous U.S. If you live in Alaska or Hawaii please call us for a shipping quote. We also offer White Glove Delivery Service for an additional charge. Since White Glove Delvery Service is a product specific charge, please call us for an individual price quote at (888) 996-9890.
What is White Glove Delivery?White Glove Delivery Service is a complete in-home delivery of your new purchase. We use a 2 person crew, take your merchandise out of the box and place it in the room of your choice (bring your product up or down up to 2 flights of stairs), providing the room is clear where you want the new furniture placed. We will also perform minor assembly (up to 30 minutes) and remove the empty boxes from your home. How Much Does Shipping Cost? Bed Planet offers FREE SHIPPING on all orders shipping within the Contiguous U.S. If you live in Alaska or Hawaii please call us for a shipping quote.
How Long Will It Take to Receive My New Furniture?
All items will be delivered to your ground floor entrance of your home. If you reside on a second floor, please make arrangements to have your item brought upstairs. There is an optional 2nd floor delivery charge offered by the freight company. Please call our customer service hotline at (888) 996-9890 to receive a 2nd floor price quote for your particular item.
Orders that are cancelled after they have shipped from our facility will be charged the shipping charge to and from your residence and a 15% re-stocking fee. If you are moving please be sure to give us the new address to avoid any additional fees the shipping company may impose.
What Happens If My Furniture Arrives Damaged?BedPlanet.Com understands that any product can get damaged in transit. That is why we created our No-Hassle Quick Replacement policy. Inspect all of your boxes upon delivery. If the box appears to have ANY damage open it up in front of the driver and inspect the product. If the product is physically damaged refuse the item and write on the driver's paperwork the reason why you are refusing the delivery. If the box your item arrives in has damage but the product is not physically damaged in any way, make sure you write this on the driver's paperwork in case the product is defective after you bring it in your home and unpack it. If you see any physical damage to your new item, upon delivery, we highly recommend that you refuse delivery of that item, make a note on the drivers paperwork, then give us a call and we will ship the replacement item out to you within 48 hours, providing the item is in stock, at no additional charge. If you accept the item without writing anything on the driver's paperwork we will have no re-course when filing a claim with that freight company. So, the most important thing is to make any notations on the driver's paperwork whether you accept the delivery or refuse it.