Free Shipping ANYWHERE in the Continental US

Returns & Exchanges

BedPlanet.com is so confident in the products we sell that if you are not 100% satisfied with your purchase, just call us within 30 days of your delivery and we will authorize either a return or exchange. When shipping the item back to us, just make sure that the product is in its original condition with its original packaging or similar protection, just like when it was received. If any damage occurs due to insufficient packing or protection, partial credit or no credit will be issued. Since we use third party freight companies, any and all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). Due to hygienic reasons, and re-selling laws, we do not accept Mattress returns.

If an item is returned for any reason other than a manufacturers defect, a minimum 15% re-stocking fee will be imposed. If an item arrives defective the manufacturers service center may need to authorize the return or exchange of the product, depending on what product you purchased (call for details). Higher re-stocking fees will be based on if the product is returned with the original box, owners manual, warranty card, etc. We will not give any credit for a returned item that did not receive pre-approval by a BedPlanet.Com representative. If you have any questions please feel free to contact us by phone at 888-996-9890.

Warranty Information

Product Warranty: BedPlanet.com is so confident in the products we sell that if you are not 100% satisfied with your purchase, just email or call us within 30 days of your delivery and we will authorize either a return or exchange. Just make sure that the item is either in its original carton or in a substitute carton giving full protection just like when it was received. If any damage occurs due to insufficient packing, partial credit or no credit will be issued. Since we use third party freight companies, any and all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). If an item is returned for any reason other than a manufacturers defect, a minimum 15% re-stocking fee will be imposed. Higher re-stocking fees will be based on if the product is returned with the original box, owners manual, warranty card, etc. We will not give any credit for a returned item that did not receive pre-approval by a BedPlanet representative.

Return of Damaged Items: BedPlanet.com understands that any product can get damaged in transit. That is why we created our No-Hassle Quick Replacement policy. When the freight company arrives with your product you will need to inspect both the box and the product before signing their paperwork. If anything is damaged beyond repair, or the boxes look beat-up, write on the driver’s paperwork exactly that; “Refusing shipment due to damaged product,” or “Boxes have holes in them and look very beat-up. I’m accepting it and will report any damage right away.” Sometimes the drivers are in a hurry with curbside deliveries and they say that they don’t have time to wait for you to open the boxes and inspect the merchandise. In this case, you should say exactly that on their paperwork and sign it. If you do not write any damage comments down and just sign their paperwork you will not be able to get your item repaired or replaced because we have no recourse for filing a claim with the freight company. If anything does arrive damaged follow these simple instructions and then call or email us immediately and we'll ship the replacement item out to you within 48 hours* at no additional charge. *providing the item is in stock.

DISCLAIMER: Colors & Manufacturer Changes

Colors of products on the site may differ from photos placed on the product pages due to room lighting or computer settings. These photos are for reference only and should only be used as a general representation. Should you wish to return a product due to the color or finish not matching your expectations, our "Returns & Exchanges" policy will apply.

Manufacturer Changes

Manufacturers sometimes change details of their products slightly without notifying us. As mentioned with the finish and colors, our photos are a general representation of the product and may or mat not reflect any minor changes that the manufacturer has made to the product. As such, should you wish to return a product due to a minor variation from the product photo, our "Returns & Exchanges" policy will apply.

×
×